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Keynote Speakers

Ross Bernstein

Inspirational Business Speaker & Best-Selling Sports Author
Bernstein Books, LLC & Bernstein Books Publishing

The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak-performance hall of fame business speaker who’s keynoted conferences on ALL SEVEN continents for audiences as small as 10 and as large as 10,000. Ross has spent the better part of the past 20 years studying the DNA of championship teams and his passion is helping organizations perform like CHAMPIONS. Ross and his books have been featured on thousands of TV and radio programs including CNN, CBS This Morning, FOX News, Bloomberg, ESPN, as well as in the Wall Street Journal, New York Times, USA Today & Maxim Magazine.

Micah Solomon

Author, Keynote Speaker, Consultant, President & CEO
Four Aces, Inc.

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience.  He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.

A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri. His broad expertise touches on the hospitality industry, retail, automotive, manufacturing, technology, banking and finance, the patient experience in healthcare, and the nonprofit and governmental sectors.

Micah Solomon Headshot New Round

Kate Leggett

VP, Principal Analyst

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM. Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices. Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

List of Speakers

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Jayson Yardley - Avadyne Health
Chief Executive Officer


Mike Small, Sitel
CEO – Americas


Paul Bernard - CallMiner
President & CEO


CTO, Founder


Vice President, Marketing


Vice President, Artificial Intelligence


Vice President, Product


Justin CarMax Headshot
Analyst, Compliance Monitoring & Analytics Team


Brittany CarMax Headshot
Compliance Monitoring and Analytics Manager


Director, Outbound Marketing