Inspirational Business Speaker & Best-Selling Sports Author
Bernstein Books, LLC & Bernstein Books Publishing
The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak-performance hall of fame business speaker who’s keynoted conferences on ALL SEVEN continents for audiences as small as 10 and as large as 10,000. Ross has spent the better part of the past 20 years studying the DNA of championship teams and his passion is helping organizations perform like CHAMPIONS. Ross and his books have been featured on thousands of TV and radio programs including CNN, CBS This Morning, FOX News, Bloomberg, ESPN, as well as in the Wall Street Journal, New York Times, USA Today & Maxim Magazine.
Author, Keynote Speaker, Consultant, President & CEO
Four Aces, Inc.
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review. A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field. His broad expertise touches on the hospitality industry, retail, automotive, manufacturing, technology, banking and finance, the patient experience in healthcare, and the nonprofit and governmental sectors.
SVP, National Call Center Sales
Marge Jackson is a Senior Executive with over 20 years of experience in the telecommunications industry. As Senior Vice President for National Call Center Sales at Comcast, she oversees sales strategy for more than 3,000 sales agents and is responsible for generating over 40% of the company’s sales revenue. Moreover, she is a passionate team builder and leader and she has developed her own “Personal Brand” workshop that she delivers across organizations to help empower young executives, women, and minorities in their careers. Over her 20-year career at Comcast, Marge has held a host of positions in Sales, Marketing, and Customer Service/Care Operations across all three national divisions and HQ.
Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.
Mike Small is responsible for all functional aspects of Sitel’s Americas’ organization: North America and Nearshore (Latin America) including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management. An award-winning services executive, Mike brings nearly 20 years of proven success in leading and advancing high-quality teams in BPO and ITO for Fortune 500 companies.
Global Contact Center Architect