Featured Speakers

Keynote Speakers

Ross Bernstein

Inspirational Business Speaker & Best-Selling Sports Author
Bernstein Books, LLC & Bernstein Books Publishing

The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak-performance hall of fame business speaker who’s keynoted conferences on ALL SEVEN continents for audiences as small as 10 and as large as 10,000. Ross has spent the better part of the past 20 years studying the DNA of championship teams and his passion is helping organizations perform like CHAMPIONS. Ross and his books have been featured on thousands of TV and radio programs including CNN, CBS This Morning, FOX News, Bloomberg, ESPN, as well as in the Wall Street Journal, New York Times, USA Today & Maxim Magazine.

Micah Solomon

Author, Keynote Speaker, Consultant, President & CEO
Four Aces, Inc.

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience.  He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review. A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field. His broad expertise touches on the hospitality industry, retail, automotive, manufacturing, technology, banking and finance, the patient experience in healthcare, and the nonprofit and governmental sectors.

Micah Solomon
Marge Jackson - Comcast

Marge Jackson

SVP, National Call Center Sales

Marge Jackson is a Senior Executive with over 20 years of experience in the telecommunications industry. As Senior Vice President for National Call Center Sales at Comcast, she oversees sales strategy for more than 3,000 sales agents and is responsible for generating over 40% of the company’s sales revenue. Moreover, she is a passionate team builder and leader and she has developed her own “Personal Brand” workshop that she delivers across organizations to help empower young executives, women, and minorities in their careers. Over her 20-year career at Comcast, Marge has held a host of positions in Sales, Marketing, and Customer Service/Care Operations across all three national divisions and HQ.

Executive Track Keynotes

Kate Leggett

VP, Principal Analyst

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Mike Small - Sitel

Mike Small

CEO – Americas
Sitel Group

Mike Small is responsible for all functional aspects of Sitel’s Americas’ organization: North America and Nearshore (Latin America) including Operations, Finance, HR, Sales & Solutions, Project Management, Workforce Management and Account Management. An award-winning services executive, Mike brings nearly 20 years of proven success in leading and advancing high-quality teams in BPO and ITO for Fortune 500 companies.

Executive Speakers

Jeff Gallino - CallMiner

Jeff Gallino
CTO & Founder

Paul Bernard - CallMiner

Paul Bernard
President & CEO

Rick Britt - CallMiner

Rick Britt
VP, Artificial Intelligence

Bruce McMahon, CallMiner

Bruce McMahon
VP, Product Strategy

Featured Brands & Executive Speakers

Jason Yardley - Avadyne Health

Jayson Yardley
Chief Executive Officer


Chad Schott - Angi Home Services

Chad Schott
VP Training & Development

Martin Hand - Chief Donor Officer

Martin Hand
Chief Donor Officer

ALSAC / St. Jude Children’s
Research Hospital 

Tracy Wadsworth - Equifax

Tracy Wadsworth
Global Contact Center Architect


Russ Riley - Dell

Russ Riley
Global Contact Center
Voice Analytics Sr. Manager

Soraya Radwan - SiriusXM

Soraya Radwan
Sr. Director, Interaction
Design & Analytics


Adam Veik - American First Finance

Adam Veik
Director Contact Strategy & Analytics

American First Finance

Stacy Dye - RDI

Stacy Dye
Quantitative Insights


Brad Newcomer - Colony Brands

Brad Newcomer
Executive Director, Operations

Colony Brands