Agenda Overview

Keynotes


ross-bernstein

Ross Bernstein

Inspirational Business Speaker &
Best-Selling Sports Author

micah-solomon

Micah Solomon

Best-Selling CX Author,
Speaker & Consultant

kate-leggett

Kate Leggett

VP, Principal Analyst &
CRM Thought Leader

Richard Britt

Vice President, Artificial Intelligence

Jeff Gallino

CTO and Founder, CallMiner

 

Speakers from 2018 LISTEN Conference

Teleperformance

 

Free Workshops


Last year’s workshops were standing room only, so we’ve extended first day workshops to include additional free training for analysts and program owners to get the most out the CallMiner Eureka platform. In parallel with the analyst workshops, we are adding industry specific exchanges that will facilitate conversations between executives, program owners, and analysts in similar industries to discuss industry specific challenges.

 

Fun Stuff


Golf Event

Top Golf

Boating Adventure

Dolphin Cruise

Escape Room


Volunteer Activity


Parrot Heads Party


 

Agenda at a Glance


Monday, November 4

9:00 AM

Workshops and Industry Exchanges

12:00 PM

Golf, Networking, Social and Volunteer Activities

6:00 PM

Welcome Reception / Meet the Sponsors

Tuesday, November 5

8:30 AM

Kickoff & Keynotes

11:00 AM

Breakout Sessions

4:00 PM

Keynotes

6:00 PM

Dinner & Parrot Head Party

Wednesday, November 6

8:45 AM

Keynotes

10:30 AM

Breakout Sessions

4:15 PM

Closing Remarks

 

Breakout Session Tracks


EXECUTIVE EXCHANGE

Advanced Customer Engagement

Analytics LISTEN 2019 will include a dedicated senior level executive track and executive exchanges with participation of leaders from various industries sharing best practices in uses of data and analytics, improving employee and customer engagement, and competing on customer experience.

ANALYST / PROGRAM MANAGEMENT TRACK


Interaction Analytics Fundamentals

Sessions for program owners & analysts users who are relatively new to customer engagement analytics

Advanced Customer Engagement Analytics

Sessions for program owners & analyst users with more than a years worth of engagement analytics experience.

Expert User Track

Sessions designed for users who have mastered the engagement analytics platform and seeking the next level of insights and knowledge

DEMO TRACK & DEMO THEATER

CallMiner and its complimentary partners will host demonstrations of the latest technology and services  in the Partner Pavilion, Demo Theater and in select session tracks during the conference.