November 4-6, 2019, Fort Lauderdale, FL
November 4-6, 2019, Fort Lauderdale, FL
Inspirational Business Speaker &
Best-Selling Sports Author
Best-Selling CX Author,
Speaker & Consultant
VP, Principal Analyst &
CRM Thought Leader
Vice President, Artificial Intelligence
CTO and Founder, CallMiner
Speakers from 2018 LISTEN Conference
Last year’s workshops were standing room only, so we’ve extended first day workshops to include additional free training for analysts and program owners to get the most out the CallMiner Eureka platform. In parallel with the analyst workshops, we are adding industry specific exchanges that will facilitate conversations between executives, program owners, and analysts in similar industries to discuss industry specific challenges.
Golf Event
Boating Adventure
Escape Room
Volunteer Activity
Parrot Heads Party
9:00 AM
Workshops and Industry Exchanges
12:00 PM
Golf, Networking, Social and Volunteer Activities
6:00 PM
Welcome Reception / Meet the Sponsors
8:30 AM
Kickoff & Keynotes
11:00 AM
Breakout Sessions
4:00 PM
Keynotes
6:00 PM
Dinner & Parrot Head Party
8:45 AM
Keynotes
10:30 AM
Breakout Sessions
4:15 PM
Closing Remarks
LISTEN 2019 will include a dedicated senior level executive track and executive exchanges with participation of leaders from various industries sharing best practices in uses of data and analytics, improving employee and customer engagement, and competing on customer experience.
Sessions for program owners & analysts users who are relatively new to customer engagement analytics
Sessions for program owners & analyst users with more than a years worth of engagement analytics experience.
Sessions designed for users who have mastered the engagement analytics platform and seeking the next level of insights and knowledge
CallMiner and its complimentary partners will host demonstrations of the latest technology and services in the Partner Pavilion, Demo Theater and in select session tracks during the conference.