Learn from CallMiner’s Business Analyst team how to utilize your data’s call set curve to determine applicable score ranges in your Eureka system.
After you’ve created Call Drivers-what’s next? Learn how you can gather powerful business intelligence by correlating Call Driver Category hits and various Agent or Customer Behaviors.
Helping your organization get the greatest value from your speech analytics program through adoption and cross client best practices: Bring your great ideas, past successes, and brilliant failures to this interactive session where Jason McKay and Rick Britt from CallMiner, and Allison Corley from Mercedes-Benz Financial Services will lead a discussion on ways to increase adoption and value from your speech analytics insights.
Not a Computer Developer/Programmer but still interested in understanding what all the hub-bub is around the Eureka API? Receive a high level overview of navigating through our Export API, understanding when a customer programmer needs to get involved, and hear about some exciting Use Cases that we’ve identified for Eureka analysts!