November 4, 2019

9:00 AM  -  9:45 AM

Learn from CallMiner’s Business Analyst team how to utilize your data’s call set curve to determine applicable score ranges in your Eureka system.

10:00 AM  -  10:45 AM

After you’ve created Call Drivers-what’s next? Learn how you can gather powerful business intelligence by correlating Call Driver Category hits and various Agent or Customer Behaviors.

10:30  -  11:45 AM

Helping your organization get the greatest value from your speech analytics program through adoption and cross client best practices: Bring your great ideas, past successes, and brilliant failures to this interactive session where Jason McKay and Rick Britt from CallMiner, and Allison Corley from Mercedes-Benz Financial Services will lead a discussion on ways to increase adoption and value from your speech analytics insights.

11:00 AM  -  11:45 AM

Not a Computer Developer/Programmer but still interested in understanding what all the hub-bub is around the Eureka API? Receive a high level overview of navigating through our Export API, understanding when a customer programmer needs to get involved, and hear about some exciting Use Cases that we’ve identified for Eureka analysts!