Industry Exchanges

November 4, 2019


9:00 AM  -  9:45 AM

Join organizations engaged in the broad specturm of healthcare related touchpoints to share thoughts on patient experience


9:00 AM  -  9:45 AM

Be part of the discussion among your fellow attendees in the fields of technology and communications where commonality around customer growth, retention and CX improvements will drive your conversations.


9:00 AM  -  9:45 AM

Engage and learn from other LISTEN attendees whose organizations have commonality in the B to C market, disucssing what is working in proving optimal customer satsifaction from your customers.

Collections Industry Exchange

Hemisphere Dancer

9:00 AM  -  10:15 AM

For companies particpating in any phase and type of accounts receivable activity the challenges remain the same. Join likeminded organizations for a 90 minute session, discussing the technologies and processes that optimize revenue recorvery while remaining both sensitive to customer experience and compliant to evolving regulatory rulings. including preparing for impacts of the new CFPB ruling.


10:00 AM  -  10:45 AM

Connect with other members of the Energy and Utility business and “generate” discussions on issues common to your industry.


10:00 AM  -  10:45 AM

Whether it’s getting there or being there, confer with professionals in the travel and hospitality field who will discuss issues that impact the customer experience and literaly the journey too.


11:00 AM  -  11:45 AM

“Spend” some time with your peers in the financial services to discuss common areas of interest in your sector.


11:00 AM  -  11:45 AM

Join the conservation among leaders in the BPO space to discuss the factors driving the sesimic shift in the BPO space with CX becoming a significant factor for both the outsourcers and their clients.