Engage your Workforce with Aspect ‘s Carel Warfield, Sr. Solutions Consultant. Join Aspect to learn how to optimize your people and processes with workforce management, quality management, and performance management. The Aspect suite covers it all and is designed to adapt rapidly and cost-effectively to your changing contact center needs. The result? More engaged agents, higher quality customer interactions, and improved customer experience all at a lower operating cost.
Come hear from LISTEN Platinum sponsor Nuance’s Todd Hinesley as he overviews “Nuance Biometrics – Preventing and Detecting Fraud Across All Channels Your Customers Engage” and the growing number of use cases where this exciting technology can apply.
Meet with Jason Brown as he reviews the Five9 story, a leading provider of cloud contact center software highlighted by 17 years of experience in the contact center space with over 2,000 customers worldwide supporting over 3 Billion interactions annually.
Join Executive Track Sponsor Medallia’s Pat McBrearty and Hani Bandi to learn how their Forrester Wave leading CX platform helps companies transform by capturing, analyzing, and acting on cross-channel experience signals in live time throughout the entire organization, including magnifying the impact of speech analytics within and beyond the contact center.
Spend time with Contact Center Compliance’s Ryan Thurman and learn how Contact Center Compliance can assist your organization in answering the challenges faced by businesses today in meeting call center and DNC compliance with their trusted suite of cloud-based compliance solutions including real-time, reassigned phone number and TCPA litigator scrubbing.
Come meet with “Big Chad Tatton” of Call Criteria to learn how they provide their clients a unique QA approach that combines the best of human capabilities and technology to ultimately maximize agent performance and ROI.
Spend time with Clint Laubaugh and learn more about how TCN, a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations.
Come meet with LISTEN Platinum sponsor Sitel’s David Angstadt and Chris Hollamby, VPs of Customer Experience Management, as they explain how Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. Sitel’s expansive suite of customized offerings include Business Process Outsourcing, Digital CX, Training and Talent management, technology and innovation offerings along with comprehensive consulting and analytics solutions.
Join the LiveVox Team as they review how for the last 15 years they have been a leading provider of cloud contact center solutions supporting over 14 billion contacts a year with a technology platform that helps their customers tackle real world challenges of risk mitigation, channel of choice optimization while providing actionable business intelligence.
In this demo session you will hear from Ember’s Director of Insights and Analytics Lee Mostari as he reviews the broad array of business solutions Ember provides to its clients here in North America as well as EMEA in their fields of customer engagement consulting, Insights and Analytics, transformational change enablement, learning, leadership & coaching, along with executive search & recruitment.
Meet the J.Lodge Team and learn how they provide Quality assurance monitoring results driven by technology and experience and delivered by expert analysts with more than ten years of experience.