Thomas (Tom) Nusspickel, Chief Operating Officer for American First Finance, has a 29-year career in the banking & financial services industry in executive-level roles directing Customer Service and Collections/Recovery divisions for credit originators, third-party servicers, and BPO companies.
Tom began his management career with HSBC, serving close to 10 years running Collections & Recovery for three divisions. He has unique skill sets, having been successful as both a creditor and a vendor/servicer executive. He has been responsible for operational oversight of large portfolios including Auto, Credit Card, Consumer Loan, Mortgage, Online Retail, and Student Loans, both domestically and internationally.
Tom currently focuses on developing culture, finding efficiencies, and ensuring that servicing in all departments is poised for growth by utilizing the best available technologies, all while maintaining and advancing training programs and methods for his teams.