Shawn Feaser

Shawn Feaser Headshot
Sr. Manager, Data Analysis
Sr. Manager, Data Analysis

Shawn has been leading the Speech Analytics initiatives at Midland Credit Management (MCM) for the past 5 years and has more than 19 years in the debt collection industry in variety of management roles.

MCM is one of the nation’s largest purchasers of unresolved consumer debt with a commitment to providing exceptional consumer experiences. Using interaction analytics in unique ways, Shawn has an important a role in MCM’s focus on providing visibility to consumer interactions in a way that the data tells the story. He is also a retired Air Force veteran and has a passion for investing.

Setup & Management of your Speech Analytics Team
November 5, 2019
Compass Rose North/East
3:45 PM  -  4:30 PM