Mizhraim ‘Jay-Jay’ Peña III

Mizhraim Pena III - Mercedes-Benz Financial Services
Sr. Speech Analytics Business Analyst
Sr. Speech Analytics Business Analyst

Mizhraim Peña III, nicknamed Jay-Jay, is a Senior Speech Analytics Business Analyst at Mercedes-Benz Financial Services. Mizhraim works with both English and Spanish setups of CallMiner. He has worked with inbound/outbound contact centers providing analytics which increased operational efficiency and supports call centers in various parts of the globe such as the US, Canada and Mexico.
Prior to his work with the CallMiner tool he held positions as a front line customer service representative and vehicle remarketing program advisor as well as various leadership roles managing phone based and non-phone based customer interaction teams. This has afforded him a broad understanding of the customer experience and how the right tool can be leveraged to enhance that experience. Mizhraim also graduated with honors and holds a Bachelor of Science degree in Technical Management with a concentration in Small Business Management and Entrepreneurship from DeVry University.

Making Scorecards more Conversational
November 5, 2019
Compass Rose North/East
2:30 PM  -  3:15 PM