Mike Taverna

Mike Taverna Headshot
Project Manager
Project Manager

Mike Taverna is the Project Manager overseeing CallMiner initiatives for the Navient student loan servicing portfolio since 2016. Mike and his team have identified opportunities to leverage  CallMiner for compliance, regulatory, and agent performance monitoring. This year his team’s focus has been surrounding agent call flow and identifying training opportunities for agent performance and improved customer experiences.

Making Scorecards more Conversational
November 5, 2019
Compass Rose North/East
2:30 PM  -  3:15 PM