Karan Mathur

Karan Mathur Headshot
Product Manager, ICAP and IConnect247
Product Manager, ICAP and IConnect247

Karan is Provana’s Product Manager for ICAP (Integrated Call Analytics Platform) and IConnect247 (Omni channel consumer engagement platform). He has been with Provana for 6 years and was initially involved in implementation of Provana’s Compliance Platform (IPACS) and Services (including manual call monitoring) for contact centers. He has been responsible for integrating CallMiner into their speech analytics platform in April 2018 and has since helped over 20 contact centers realize ROI from speech analytics by utilizing Eureka Analyze, CallMiner APIs, SQL, and PowerBI data management tools.

API 101 for the Non-Technical User
November 4, 2019
Compass Rose West
11:00 AM  -  11:45 AM