Jose Montalvo

Jose Montalvo Headshot
Speech Analyst
Speech Analyst

Jose Montalvo is a Speech Analyst for the Marketing and Sales department and has been using CallMiner Analyze since 2018. Within this time frame his focus has been to reduce unproductive time, increase Customer Experience, confirm that calls are compliant with state and federal laws, and script adherence. Jose supports both the inbound and outbound Sales Department.

Prior to his CallMiner Speech Analytics role, he was a Business Analyst, helping to facilitate the data mining, interpretation of such data, and translation to reports for leadership.

Using the Existing Technology & the API to Reduce Time to ROI
November 6, 2019
Compass Rose North/East
10:35 AM  -  11:20 AM