Jamie Brandon

Jamie Brandon Headshot
Data Scientist
Data Scientist

Jamie Brandon is a Data Scientist within CallMiner’s Research team. She earned her MS in Computational Linguistics from Brandeis University and has undergraduate degrees in Math and Physics. She’s currently using neural networks to find emotional moments in calls. Jamie has worked with her team to develop Search Suggestions and Auto-Categorization, and is looking to discuss other initiatives to make the customer-agent interaction more effective.

Emotions/Sentiment (CX Velocity to Vision)
November 5, 2019
Hemisphere Dancer
1:30 PM  -  2:15 PM
Letting Your Data Lead – Using AI Search Suggestions
November 6, 2019
Hemisphere Dancer
1:00 PM  -  1:45 PM