Holly Blackwell

Senior Quality Assurance Analyst
Senior Quality Assurance Analyst

As Senior Quality Assurance Analyst, Holly is responsible for the development of MTM’s speech analytics program to drive strategy design for our Operations teams. Holly has worked in the CallMiner platform since March 2018. Holly was responsible for creating the content for our Agent scorecard and was instrumental in our successful Coach rollout to 10 contact centers. In a nutshell, Holly is MTM’s voice analytics Guru!

Effective Coach Roll-out – Driving Agent Engagement
November 6, 2019
Compass Rose West
1:00 PM  -  1:45 PM