Consuella Tynes

Consuella Tynes Headshot
Customer Experience Manager
Customer Experience Manager

Consuella Tynes is the Customer Experience Manager for the Christian Broadcasting Network (CBN). Currently, she manages the Contact Centers’ Speech Analytics, Quality, and Customer Insights programs. She also works closely with the Contact Center’s Customer Service, Social Media teams, and Service Design teams. Consuella’s passion is providing excellent experiences for the CBN audience across all channels.

Driving Business Insights: Understanding Customers (in Real-time) and Taking Action
November 6, 2019
Compass Rose West
10:35 AM  -  11:20 AM