Conrad Liburd

Conrad Liburd Headshot
Feature Engineer
Feature Engineer

Living the CallMiner dream for 3 years, Conrad is currently a Feature Engineer with the Research Team, where his 10-plus years of call center experience and programming skills are leveraged to help the migration of research projects from research to reality. He is an active contributor to the Engagement Optimization user group, as he strongly believes there is strength in numbers.

Conrad has worked with CallMiner Eureka and MyEureka since 2015, from ground up implementation to CallMiner API integration. He is the creator of the CallMiner Chrome extensions and possesses a strong technology background, specializing in business process optimization through the use of web application extensions and various technology suites and frameworks.

Emotions/Sentiment (CX Velocity to Vision)
November 5, 2019
Hemisphere Dancer
1:30 PM  -  2:15 PM
Letting Your Data Lead – Using AI Search Suggestions
November 6, 2019
Hemisphere Dancer
1:00 PM  -  1:45 PM