Blake Harris

Sr Manager, Global Client Insights & Analytics
Sr. Manager, Global Client Insights & Analytics

Blake oversees Sitel Group’s Speech Analytics solutions for global clients. In this role, Blake is responsible for managing the analytical deliverables to the client and driving ongoing value add solutions to both internal and external operations. Blake brings 9+ years’ experience in analytics and business process improvement. Most recently, Blake served as Senior Manager of Data Analytics at Charter Communications where he was responsible for the tactical execution for maintaining the quality of the speech analytics solutions as well as, providing insights, solutions and recommendations for 35,000+ FTE.

Proactive Analytics – Predicting Customer Perceptions with Speech Analytics
November 5, 2019
Compass Rose North/East
12:45 PM  -  1:30 PM
Setup & Management of your Speech Analytics Team
November 5, 2019
Compass Rose North/East
3:45 PM  -  4:30 PM