Ashley is the Quality Assurance Manager at American First Finance. Ashley has been working with the CallMiner tool since 2012 and has 10 years of experience in customer service, collections, and quality assurance. Prior to working with American First Finance Ashley worked with ETAN Industries as a Quality Assurance Supervisor. During that time she worked with Legal to put risk management techniques in place utilizing CallMiner Eureka.
In her current role she uses CallMiner daily to assist with implementing production strategies that allow and support quality improvement.