Setup & Management of your Speech Analytics Team

November 5, 2019

Blake Harris

Sr Manager, Global Client Insights & Analytics

Shawn Feaser Headshot

Shawn Feaser

Sr. Manager, Data Analysis

3:45 PM  -  4:30 PM
Compass Rose North/East

Join Analytics Experts from Sitel and Encore (Midland Management) as they reveal their recommended best practices for structuring an organization to manage speech analytics including team structure, intake management, stakeholder approvals, and change management.

Session Category :  Advanced