Rolling Out Real-Time Analytics to Drive Agent Behavior

November 6, 2019

David Garza - Kelsey-Seybold

David Garza

Contact Center Business Analyst

Jason McKay Headshot

Jason McKay

Product Manager


3:15 PM  -  4:00 PM
Compass Rose West

Attend this session to hear from healthcare provider Kelsey-Seybold in their journey deploying real-time speech analytics, to automatically monitor on going conversations, alert supervisors to activity, and provide next best action to agents. Kesey-Seybold’s case study will be followed by a demonstration of Eureka Alert, CallMiner’s latest generation of industry leading real-time automated call monitoring software.


Session Category :  Fundamentals