Rev Up Bold Strategies to Boost Engagement and Deliver Anticipatory Customer Experiences

November 6, 2019

Jayson Yardley - Avadyne Health

Jayson Yardley

Chief Executive Officer

11:20 AM  -  12:05 PM
Compass Rose South

“Do you wonder how to make a meaningful impact in your revenue or customer experiences? You’re not alone.

Join us for an insightful session with Jayson Yardley as he shares his perspective on using data, speech analytic and technology within the hospital revenue cycle industry to boost patient collections, provide anticipatory customer service and improve the patient financial experience and satisfaction on behalf of some of the largest hospitals in the U.S.

Avadyne Health’s call centers help over 300 hospitals and health systems throughout the country collecting the patient payment balance after insurance, self-insured liabilities and bad debt recoveries. More than 5 million patients are engaged and over $1 billion in patient payments are collected annually.

Jayson will share evidence regarding the significance of the patient financial experience—the first and last encounter patients have with a hospital—in forming a lasting impact on patient satisfaction. You’ll also learn:

  • How data helps drive a picture of what patients really want in their financial experience
  • What the healthcare revenue cycle is working to improve in the patient financial experience today
  • 3 bold and disruptive technology strategies driving change in the healthcare patient financial experience
  • Impactful ways healthcare finance leaders are using data and analytics to impact patient engagement and boost revenue”

Session Category :  Executive