Proactive Analytics – Predicting Customer Perceptions with Speech Analytics

November 5, 2019

Blake Harris

Sr Manager, Global Client Insights & Analytics

12:45 PM  -  1:30 PM
Compass Rose North/East

Speech Analytics and Customer Insight experts, Sitel will showcase how they have used the power of CallMiner Speech Analytics to enable accurately predicting customer perceptions and unlocking unsolicited Voice of the Customer on every interaction.

Session Category :  Advanced