Migrating from Manual to Automated Score Cards and Expanding Scoring Across Your Org

November 5, 2019

Brittany Dabel Headshot

Brittany Dabel

Compliance Monitoring and Analytics Manager

Emily Deragon Headshot

Emily Deragon

Senior Solutions Manager, Speech Analytics

12:45 PM  -  1:30 PM
Compass Rose West

Learn how SiriusXM and CarMax have implemented automated scoring in their organization. CarMax will share how they rolled out a scorecard for a new department and their approach to obtaining buy-in, gathered requirements, and communicated with with new department leaders.

Session Category :  Fundamentals