Sales Voice Analytics at Comcast: Driving Agent Productivity & Understanding the Consumer

November 5, 2019

Marge Jackson, Comcast

Marge Jackson

Senior Vice President, National Call Center Sales

11:00 AM  -  11:45 AM
Compass Rose

In 2018 Comcast launched a sales-focused voice analytics platform built on CallMiner Eureka. Comcast has used this platform to drive Sales Agent productivity and effectiveness, and to develop insights on customers to support Comcast’s sales and marketing strategy. In this presentation, Marge Jackson, SVP of National Call Center Sales at Comcast will take the audience through Comcast’s strategy for Sales Voice Analytics, recent progress and success, and roadmap for the future.

Session Category :  General