Listen & Learn: Leveraging Data to Enhance the Human CX

November 5, 2019

Mike Small, Sitel

Mike Small

CEO – Americas


12:45 PM  -  1:30 PM
Compass Rose South

Mike Small, Sitel Group’s CEO – Americas, discusses how Sitel is leveraging advanced analytics to deliver better customer experiences through better employee experiences at scale for their agents. Sitel’s 75,000 people deliver 3.5 million experiences daily for some of the world’s best-known brands.


Session Category :  Executive