Leveraging Analytics to Support Customer and Patient Satisfaction

November 5, 2019

Pete Hamlin Headshot

Pete Hamlin

Sr. Director of Product Management


3:45 PM  -  4:30 PM
Compass Rose West

Like many contact centers in various businesses, there can be many unique elements as to how agents deal with the person on the other end of the line. For Healthcare Revenue Cycle Management company, Avadyne Health, navigating the nuances of Customer Experience in the Healthcare Industry includes the important consideration of the Patient Experience. Join Pete Hamlin as overviews how his organization has leveraged speech analytics to listen to the Voice of the Patient, improve thier experience and achieve higher financial recoveries.


Session Category :  Fundamentals