How Equifax is Putting the Customer Front and Center

November 6, 2019

Tracy Wadsworth Headshot

Tracy Wadsworth

Global Contact Center Architect

1:00 PM  -  1:45 PM
Compass Rose South

Tracy Wadsworth, Global Contact Center Architect, will share the ways Equifax is using advanced technology and analytics to improve the consumer experience, and the practical impacts this is having on the business. AI-fueled speech analytics is core to this vision. Equifax has incorporated CallMiner as a core part of their DNA and defined a roadmap to continue advancing and integrating their use of intelligence from customer interactions.

Session Category :  Executive