Emotions/Sentiment (CX Velocity to Vision)

November 5, 2019

Anya Korneyeva Headshot

Anya Korneyeva

Sr. Research Engineer

Conrad Liburd Headshot

Conrad Liburd

Feature Engineer

Jamie Brandon Headshot

Jamie Brandon

Data Scientist

1:30 PM  -  2:15 PM
Hemisphere Dancer

Learn how to track emotion in contact center conversations and truly listen to the voice of your customer. Review what you can do in Eureka today and get a sneak peek at AI techniques we are exploring for the future. Discover how the research community approaches verbal and non-verbal expressions of emotion.

Session Category :  Expert