Effective Coach Roll-out – Driving Agent Engagement

November 6, 2019


Holly Blackwell

Senior Quality Assurance Analyst

Victoria Munuve Headshot

Victoria Munuve

Interaction Analyst

1:00 PM  -  1:45 PM
Compass Rose West

Attend this session as organizations Medical Transport Management and Christian Broadcast Network share how they have gained both buy-in and sustained agent performace improvements through the roll out of CallMiner’s Coach’s agent performance feedback platform.

Session Category :  Fundamentals