Driving Business Insights: Understanding Customers (in Real-time) and Taking Action

November 6, 2019

Consuella Tynes Headshot

Consuella Tynes

Customer Experience Manager

Shevelle Mitchell Headshot

Shevelle Mitchell

Interactions Analyst

10:35 AM  -  11:20 AM
Compass Rose West

Join veteran Speech Analytics leader Connie Tynes as she overviews how the Christian Broadcast Network’s use of the CallMiner Eureka has helped to feed voice of the customer (VOC) insights to CBN stakeholders, providing immediate CX feedback leading to better informed decision decision making at the departmental and organizational levels.

Session Category :  Fundamentals