Competent Correlative Analysis & Call Drivers

November 4, 2019

Christine Fox - Praxidia, a Teleperformance Company

Christine Fox

Program Manager, Interaction Analytics

Karen Alasin - CallMiner

Karen Alasin

Sr. Business Analyst


10:00 AM  -  10:45 AM
Compass Rose West

After you’ve created Call Drivers-what’s next? Learn how you can gather powerful business intelligence by correlating Call Driver Category hits and various Agent or Customer Behaviors.


Session Category :  Workshops