Avoiding call center & collections compliance pitfalls.

November 5, 2019

Angie Silva Headshot

Angie Silva

Collections Systems Manager

Derek Hollis Headshot

Derek Hollis

Portfolio Project Manager

Derric Spearman Headshot

Derrick Spearman

Senior Analyst of Oversight and Governance

2:30 PM  -  3:15 PM
Compass Rose West

Student Loan Collection Agency William’s & Fudge and Home Goods Retail Chain Conn’s Home Plus will share two separate case studies on how they are enhancing their ability to maintain compliance on regulations, such as the Service Members Civil Relief Act (SCRA), through the use of CallMiner Eureka within their contact center. Williams & Fudge will provide additional insight into how they have expanded their use of analytics to improve collections.

Session Category :  Fundamentals