Applying AI and Machine Learning to Drive Velocity to Vision from your Data

November 6, 2019

Mike Dwyer Headshot

Michael Dwyer

Vice President, Research

Yang Liu Headshot

Yang Liu

Senior Data Scientist

11:20 AM  -  12:05 PM
Hemisphere Dancer

How many AI’s does it take to screw in a light bulb? Join the AI/Research team in a frank discussion about the challenges facing champions of implementing AI- fueled speech solutions into real-life call-center processes and organizations. Is your call-center and company data-driven, data-centric, or even data-aware? If it was available on store shelves tomorrow – Is your call-center even prepared to take advantage of an AI prediction? Will they trust it – or more importantly, who will likely not trust it? Our AI team shares what they’ve learned and what you can do to start making AI-fueled speech analytics work for you!

Session Category :  Expert